Shipping Policy

Find everything you need to know about dispatch timelines, domestic & international delivery, COD, tracking, and shipping support 

1. When will my order be dispatched?

In-stock products are normally dispatched within 1 business day. Made-to-order products take 7–10 business days, while customized orders take 10–15 business days to dispatch. For urgent delivery, please get in touch with our team to check the stock availability.

2. How long does domestic delivery take?

Domestic orders are normally delivered within 3–5 working days after dispatch, depending on the destination and courier serviceability. We are not responsible for any delay arising due to incorrect address/contact or beyond control circumstances. 

3. Do you offer COD?

Yes, Prepaid and COD options are available for domestic orders, subject to pincode serviceability. We recommend prepaid for a smoother and more timely delivery experience. We offer a prepaid option only for International shipments.

4. Do you ship across India?

Yes, we ship across India, subject to courier serviceability for your delivery pincode.

5. Do you offer international shipping?

Yes, we ship internationally. However, international orders cannot currently be placed directly through our website. 

6. How can I place an international order?

Please email your requirements to hd@artflyck.com. Our team will get in touch with you and assist with the order.

7. How long does international delivery take?

International orders follow the applicable processing timeline based on the product type. Transit time varies depending on the destination and courier service.

8. When will I receive tracking details, and what if my order is delayed?

Tracking details are shared once your order is dispatched. If your shipment is delayed or tracking has not updated, please contact our team with your order details for assistance.

9. How are shipping charges calculated?

Domestic shipping: We offer free shipping after a minimum cart value

International shipping: Charges are based on actuals. We use India post or DHL for all international shipments.

To help you get the best value, we recommend ordering 4–5 products together, as this significantly reduces the shipping cost per item.


10. Will I need to pay customs duties or import taxes?

We only charge shipping costs. Any applicable import duties, taxes, or customs fees will be payable by the customer as per the regulations of the destination country.


11. When will my order be delivered?

Once your order has been dispatched, you'll receive a confirmation email or message with your shipping details, including the courier partner and tracking information.

We aim to deliver your order within 3–8 business days after dispatch.

If you require your order sooner, we'd be happy to assist wherever possible. Please reach out to us at hd@artflyck.com or connect with us on WhatsApp (9311872784) before placing your order.


12. What if my order is delayed?

While we work closely with our logistics partners to ensure timely deliveries, there may occasionally be delays due to circumstances beyond our control, such as:

  • An incorrect or incomplete delivery address

  • The recipient being unavailable on the provided contact number

  • Locked or inaccessible delivery premises

  • Natural calamities or other unforeseen events (Force Majeure)

We truly appreciate your understanding in such situations.