RETURN & EXCHANGE POLICY

1. Can I cancel my order?

Yes, you may request to cancel your order any time before it has been dispatched.

You can email us at hd@artflyck.com  with your order details, and our team will be happy to assist you.

Once your order has been shipped, cancellations are unfortunately no longer possible.

Any eligible refund for a cancelled order will be processed within 10 business days.


2. Can I update my delivery address after placing my order?

If your order has not yet been dispatched, we'll do our best to help update your shipping address.

However, once an order has been shipped, we are unable to make any changes to the delivery address.


3. How can I request a return or exchange?

If you've received a product that you'd like to return or exchange, please let us know within 24 hours of delivery by:

  • Emailing us at hd@artflyck.com with following details

    • Mention Order number + Return or Exchange in the Subject line

    • Clear photographs of the product. Min 3 images

Our team will review your request and guide you through the next steps if the request is approved.


4. Do you arrange return pickups?

Yes. Once your return request has been approved, we'll arrange a pickup from your delivery address.

Please keep the packet in the ready to pick condition. It should be properly packed with the clear shipping label pasted on the packet. You may use the address below on the shipping label.

M/s ARTFLYCK, 

G-12, VILLAGE TIHAR, NEAR GURUDWARA,

NEW DELHI - 110018

Please note: The courier person will not pick the open box. 

Additionally, each order is eligible for only one return or exchange request.

 

5. Are international orders eligible for returns or exchanges?

At present, we are unable to offer returns or exchanges for international orders due to export regulations and customs policies.

We sincerely appreciate your understanding.

 

6. Which products are not eligible for returns or exchanges?

To maintain the quality and exclusivity of our products, returns or exchanges are not available for:

  • Wedding favours or Bulk orders

  • Any made to order product

  • Personalised or customised products

  • Products that have already been exchanged

 

7. What conditions should the product meet for a return or exchange?

To be eligible, the product should be:

  • Unused and in its original condition

  • Returned with all original tags attached

  • Sent back in its original packaging

  • Accompanied by the original purchase receipt

Products that have been altered, printed, dyed, washed, customised, or otherwise modified after delivery will not be eligible for return or exchange.

All returned products undergo a quality inspection upon arrival at our warehouse before a refund or exchange is approved.

 

8. What happens if the returned product is damaged?

If the returned item is found to be used, damaged, or not in its original condition, we may be unable to approve a refund or exchange.

We appreciate your understanding, as these measures help us maintain the quality standards our customers expect.

 

9. Can I exchange my purchase for another product?

Absolutely.

You may exchange your product for another item available on our website.

If the replacement item is priced lower, the remaining balance (after adjusting any applicable shipping or related charges) will be issued as an ARTFLYCK Store Credit, which you can conveniently redeem on a future purchase.

The replacement order will be dispatched once the original product has been received and successfully passed our quality inspection.

 

10. How long will it take to receive my refund or exchange?

Once approved, refunds and exchanges are typically processed within 7–30 business days, depending on your payment method and banking or payment gateway timelines.

For COD order, the refund will be issued in the form of ARTFLYCK Store Credit, which you can conveniently redeem on a future purchase. For prepaid orders, the refunds will be processed to the original source of payment through the payment gateway. This may take 7-10 business days.  

Please note, we deduct Rs 150 from the refund value as a platform fee and operational charges. 

 

11. Can I open my package before making the payment?

For Cash on Delivery (COD) orders, the package can only be opened after the payment has been completed. 

 

12. Can I hand the package back to the delivery partner if I don't wish to keep it?

Our delivery partners are authorised only to deliver the package after receiving payment and are unfortunately unable to accept returns at the time of delivery.

If you experience any concern with your order after delivery, please reach out to us within 24 hours, and we'll be happy to assist you.

 

13. What should I do once my order arrives?

We recommend inspecting your order as soon as it is delivered to ensure:

  • You have received the correct product(s).

  • Everything has arrived safely and in perfect condition.

If you notice any discrepancy or damage, please let us know within 24 hours so we can assist you promptly.

 

14. Where should I send my return?

Please do not ship your return until your request has been reviewed and approved by our team.

Once approved, we'll share the appropriate return address and guide you through the process to ensure a smooth experience.