Privacy Policy

PRIVACY POLICY

At ArtFlyck, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit or make a purchase through www.artflyck.com (“Website”).

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

 

 

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Mobile/phone number

  • Billing and shipping address

  • PIN/ZIP code

  • Order and purchase details

  • Information you provide when contacting us

Payment Information

Payments may be processed through third-party payment providers. ArtFlyck does not ordinarily store your complete card, UPI, banking or other payment credentials on its own systems.

Payment information is handled by the applicable payment service provider in accordance with its privacy and security practices.

Account Information

If you create an account, we may collect information associated with your account, including your login details and order history.

Communication Information

When you contact us by email, WhatsApp, phone, social media or other channels, we may retain the information necessary to respond to your request and provide customer support.

Website & Device Information

When you browse our Website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring pages

  • Approximate location

  • Website interaction and usage information

 

 

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Arrange shipping and delivery

  • Provide order tracking

  • Process payments

  • Provide customer support

  • Respond to enquiries

  • Process returns, exchanges and refunds

  • Communicate with you regarding your orders

  • Improve our products and services

  • Improve Website functionality and user experience

  • Understand Website usage and customer preferences

  • Prevent fraud, misuse and unauthorized activity

  • Maintain Website security

  • Send promotional communications where permitted and where applicable consent is required

  • Provide personalized product recommendations and shopping experiences

We use personal data for specified purposes and seek to limit collection to information that is necessary for those purposes. The DPDP framework emphasizes informed consent and processing for specified purposes.

 

 

3. Cookies & Similar Technologies

Our Website may use cookies, pixels, tags and similar technologies to:

  • Keep the Website functioning properly

  • Remember shopping cart and preferences

  • Understand how visitors use the Website

  • Measure advertising performance

  • Improve Website experience

  • Provide relevant marketing and personalized experiences

Some technologies may be provided by third-party services such as analytics, advertising, social media or ecommerce providers.

You may be able to manage cookies through your browser or applicable Website controls. Please note that disabling certain cookies may affect Website functionality.

 

 

4. How We Share Your Information

We do not sell your personal information as a standalone commercial product.

We may share relevant information with trusted service providers where necessary to operate our business, including:

  • Payment processors

  • Shipping and courier partners

  • Ecommerce and technology providers

  • Website hosting providers

  • Analytics providers

  • Marketing and advertising platforms

  • Customer support and communication providers

  • Professional advisers, where necessary

  • Government authorities or law-enforcement agencies where legally required

We share only information that is reasonably necessary for the relevant purpose.

 

 

5. Payment Security

Payments made through the Website may be processed through secure third-party payment gateways.

Your payment information may be subject to the privacy policies and security practices of the relevant payment provider.

ArtFlyck does not ordinarily retain complete payment card credentials.

 

 

6. Order & Shipping Information

To fulfil your order, we may share necessary information such as your:

  • Name

  • Phone number

  • Shipping address

  • PIN/ZIP code

  • Order details

with our payment, logistics and delivery partners.

This information is used to process and deliver your order and provide related customer support.

 

 

7. Marketing Communications

Where permitted and where applicable consent is required, we may use your contact information to send:

  • New product announcements

  • Offers and promotions

  • Sale updates

  • Wedding gifting collections

  • Product recommendations

  • Other ArtFlyck updates

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or contacting us.

Withdrawal of consent should be as easy as giving consent where consent is the basis for processing, consistent with the DPDP Act.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, delivery or customer-service requests.

 

 

8. Personalized Shopping Experience

We may use information about your browsing activity, previous purchases and interactions with our Website to provide a more relevant shopping experience, including:

  • Product recommendations

  • Related products

  • Personalized offers

  • Recently viewed products

  • Relevant collections

  • Shopping suggestions

Where required, such processing will be carried out in accordance with applicable consent and privacy requirements.

 

 

9. Third-Party Services & Links

Our Website may contain links, integrations or services operated by third parties.

These may include:

  • Payment providers

  • Social media platforms

  • Analytics services

  • Advertising platforms

  • Shipping services

  • Communication platforms

Once you leave our Website or interact with a third-party service, that third party's own privacy policy may apply.

We encourage you to review the privacy policies of third-party services before providing information to them.

 

 

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.

 

 

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing orders

  • Providing customer support

  • Maintaining transaction records

  • Meeting legal and accounting requirements

  • Resolving disputes

  • Preventing fraud and misuse

  • Complying with applicable laws

When information is no longer required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

 

 

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

  • Request information about your personal data

  • Request correction of inaccurate information

  • Request deletion where applicable

  • Withdraw consent where consent is the basis for processing

  • Raise a grievance regarding the processing of your personal data

  • Exercise other rights available under applicable law

The DPDP Act provides for rights including access to information, correction/erasure in specified circumstances, grievance redressal and withdrawal of consent.

To exercise your rights, please contact us using the details provided below.

 

 

13. Children's Privacy

Our Website is not intended to knowingly collect personal information directly from children in circumstances where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

 

 

14. International Customers

ArtFlyck may receive enquiries or provide services to customers located outside India.

Where personal information is processed in connection with international enquiries or orders, we will handle such information in accordance with applicable legal requirements.

International orders are currently not available directly through our Website. Customers wishing to place an international order may contact us at artflyck@gmail.com.

 

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our Website

  • Changes in technology

  • Changes to our data practices

  • Changes in applicable laws or regulations

We encourage you to review this page periodically.

 

 

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your applicable privacy rights, please contact us:

ArtFlyck
Website: www.artflyck.com
Email: artflyck@gmail.com